Shipping & Returns

Shipping & Returns Policy

Pre-Order Information

All items are sold on a pre-order basis.

  • Pre-orders will remain open for 3 days.

  • Once the pre-order period ends, production will begin.

  • Estimated shipping timeframe is 2–4 weeks after the pre-order closes.

  • Shipping times are estimates and may vary due to production, customs, or carrier delays.

By placing an order, you acknowledge and agree to these timelines.

All Sales Final / No Refunds

All sales are final. We do not offer refunds by default.

We do this to keep pricing fair, prevent abuse, and protect the integrity of limited releases. Chargebacks or unauthorized disputes will be contested using order confirmation, tracking, and this policy.

Exchanges & Exceptions (Case-by-Case)

While refunds are not guaranteed, we understand that issues can happen. If there is a problem with your order, you must contact support first.

Exchanges or exceptions are reviewed case-by-case and are not automatic.

Possible situations where support may approve an exchange or refund:

  • Wrong item received

    • If we shipped the incorrect product, size, or color and support confirms the error, we will offer an exchange.

    • Customer is responsible for return shipping unless otherwise stated.

  • Wrong color or size ordered

    • Exchanges may be approved at our discretion.

    • Customer is responsible for return shipping costs.

  • Accidental purchase

    • If you contact support promptly and the order has not entered production, a refund may be approved at our discretion.

    • Once production begins, cancellations and refunds are no longer possible.

Conditions

  • Items must be unworn, unwashed, and in original condition.

  • Requests must be made within a reasonable timeframe after delivery.

  • We reserve the right to deny any request that does not meet our criteria.

How to Contact Support

If there is an issue with your order, please contact us before taking any further action.

📧 Support Email: [azarelisclothing@gmail.com]
Include:

  • Order number

  • Reason for contact

  • Photos if applicable

Failure to contact support before filing a dispute may result in denial of future service.

Agreement

By placing an order, you confirm that you have read, understood, and agreed to this Shipping & Returns Policy.