Customer Support

Frequently Asked Questions

WILL MY ORDER ARRIVE IN TIME FOR THE HOLIDAYS?

Please refer to our Holiday Shipping Guide for estimated delivery dates based on your shipping method.

MY ORDER IS A GIFT. DO YOU INCLUDE PRICE IN THE PACKAGE?

No, we do not include pricing information in any packages.

DO YOU OFFER GIFT RECEIPTS OR GIFT CARDS?

Yes, we offer both gift receipts and gift cards. Please contact customer support to request a gift receipt for your order.

I RECEIVED AN ITEM FROM AZARELIS AS A GIFT. CAN I RETURN IT OR EXCHANGE IT?

Yes, gift items can be returned or exchanged within 30 days. Please contact our customer support team for assistance.

CAN I MAKE MODIFICATIONS TO MY ORDER AFTER IT'S BEEN PLACED?

Please contact us immediately if you need to modify your order. We'll do our best to accommodate changes before the order ships.

I USED THE INCORRECT ADDRESS. HOW CAN I UPDATE IT?

Contact customer support as soon as possible. If your order hasn't shipped yet, we can update the address.

HOW CAN I CANCEL MY ORDER?

Contact customer support immediately. If your order hasn't shipped, we can cancel it and issue a full refund.

HOW DO I START A RETURN?

Visit our Shipping & Returns page or contact customer support to initiate a return. You'll receive instructions and a return label if applicable.

HOW DO I KNOW MY ORDER IS CONFIRMED?

You'll receive an order confirmation email immediately after placing your order. If you don't see it, check your spam folder.

WHEN WILL I RECEIVE MY ORDER?

Delivery times vary by shipping method: Standard (5-7 days), Express (2-3 days), or Overnight (1 day). You'll receive tracking information once your order ships.

DO YOU SHIP INTERNATIONALLY?

Currently, we only ship within the United States. International shipping may be available in the future.

MY TRACKING INFORMATION STATES THAT MY ORDER WAS DELIVERED, BUT I HAVE NOT RECEIVED IT. WHAT DOES THIS MEAN?

Check with neighbors or building management. If you still can't locate your package, contact customer support within 48 hours.

WHY WAS MY ORDER CANCELED?

Orders may be canceled due to payment issues, inventory problems, or address verification failures. You'll receive an email explaining the reason.

WHAT PAYMENT METHODS DO YOU TAKE?

We accept all major credit cards, debit cards, and other payment methods available at checkout.

HOW DO I KNOW IF AN ITEM WILL FIT?

Check our Size Guide page for detailed measurements and fit recommendations.

HOW DO I FIND OUT WHEN NEW STYLES ARE RELEASED?

Sign up for our email newsletter to be the first to know about new releases and exclusive drops.

WHEN CAN I EXPECT A RESPONSE FROM CUSTOMER SUPPORT?

We typically respond within 24-48 hours during business days.

MY PACKAGE IS BEING RETURNED TO SENDER. WHAT ARE THE NEXT STEPS?

Contact customer support immediately. Once we receive the returned package, we can help you arrange reshipment or process a refund.

I PLACED MULTIPLE ORDERS, CAN I COMBINE THEM?

Contact us immediately after placing your orders. If they haven't shipped yet, we may be able to combine them.

I RECEIVED A DAMAGED PRODUCT, WHAT SHOULD I DO?

Contact customer support with photos of the damage. We'll arrange a replacement or refund.

CAN I RETURN MY ONLINE ORDER IN STORE?

Currently, online orders must be returned by mail. Please contact customer support for return instructions.

I RECEIVED A TRACKING NUMBER, BUT THE SHIPMENT HASN'T MOVED.

Tracking can take 24-48 hours to update. If there's no movement after 3 days, contact customer support.

CAN I RETURN COLLABORATION ITEMS?

Collaboration items follow our standard return policy - returns accepted within 30 days in unworn condition.

IF AN ITEM IS SOLD OUT, WHEN WILL IT BE AVAILABLE AGAIN?

Restocks vary by item. Sign up for email notifications on the product page to be alerted when items are back in stock.

CAN I GET SOME FREE STICKERS?

We include stickers with select orders when available. Contact customer support for special requests.